Refurbished Condition
Cosmetic Grade:
All devices meet our rigorous testing criteria. They’re put through a strict 72-point inspection process and are fully functional, which means they do what they’re meant to. With 100% confidence your device will work perfectly, all you need to do is choose the cosmetic condition you’re looking for, ranging from Grade A: As New, Grade B: Excellent, to Grade C: Very Good.
Grade A: As New
These Devices are our top-quality pre-owned products. They are in absolutely pristine condition, with no visible signs of wear or use.
Grade B: Excellent
The device is in excellent cosmetic condition, showing minimal signs of wear such as small scratches or marks, which are only visible close up.
Grade C: Very Good
Representing excellent value for money, this item displays more obvious signs of wear such as scratches, blemishes or scuff marks.
Frequently Asked Questions
What does “Refurbished” mean?
A refurbished device is a pre-owned product that has been professionally inspected, tested, and restored to full working condition. Any faulty components are repaired or replaced, the device is thoroughly cleaned, and all key functions are quality checked to ensure reliable performance.
All our refurbished devices come with a minimum battery health of 80% or higher and are cosmetically graded to help you choose the condition that best suits your needs:
• As New: Like new, with little to no visible signs of use
• Excellent: Minor cosmetic marks that are barely noticeable
• Good: Visible signs of use, but fully functional and performance-tested.
Refurbished devices offer excellent value by providing dependable performance at a lower price than brand-new products, while also helping reduce electronic waste.
How is refurbished different from second-hand?
Unlike private second-hand sales, refurbished devices:
• Are professionally tested.
• Include a warranty.
• Meet strict quality standards.
• Come with customer support.
You are buying with confidence, not risk.
Is the device unlocked?
Yes.
All devices are fully unlocked and compatible with allAustralian networks.
Does the device come with a warranty?
Yes.
Every refurbished device includes a24-month warranty, covering hardware faults under normal use.
What is the battery health like?
All refurbished devices have a battery health of 80% or above, meeting industry standards for reliable daily use.
For added peace of mind, the battery is covered by12-month warranty.
Can I return a product if I’m not happy with it?
You can request a change-of-mind return within 30 days of receiving your order. A 20% restocking fee applies to approved change-of-mind returns. We pay return postage and provide a prepaid return label.
Refurbished devices must be in the same condition you received them, with all supplied accessories and packaging. Remove any Apple ID, Google or Samsung account before returning a device.
These conditions do not limit your rights under Australian Consumer Law for faulty or incorrectly described products. Read our return and refund policy.